Support Center

Coach Adapt is an AI-powered personal coaching app that helps you build healthier habits, manage stress, improve fitness, and work toward your personal goals — all through natural, supportive conversation.

Unlike rigid fitness trackers, Coach Adapt adapts to you: your schedule, your preferences, and your pace. Think of it as having a knowledgeable, always-available wellness coach in your pocket.

That's it — you're ready to start your first coaching session.

Yes — Coach Adapt has a free tier that includes a limited number of AI coaching messages per month. This is a great way to experience the app and see if it's a good fit for you.

For unlimited coaching conversations and access to all premium features, you can upgrade to Coach Adapt Pro:

• Monthly: $9.99/month
• Annual: $59.99/year (save ~50%)

Subscriptions are managed through your Apple ID and can be cancelled at any time.

Coach Adapt is designed to support a wide range of wellness goals, including:

• Building consistent exercise habits
• Improving nutrition and eating patterns
• Managing stress and improving mental wellbeing
• Better sleep hygiene
• Mindfulness and meditation practice
• Weight management
• Work-life balance
• Setting and tracking personal milestones

During onboarding you'll select your primary goals, and your AI coach will tailor its approach accordingly. You can update your goals at any time in your Profile settings.

To change your password: go to Profile → Settings, then tap Change Password. You'll receive a reset link by email.

To change your email address, please contact us at [email protected] with your current email and the new address you'd like to use. We'll update it manually and send a confirmation.

We're sorry to see you go. To permanently delete your account and all associated data:

Account deletion is permanent and cannot be undone. All your coaching history, goals, and personal data will be erased within 30 days in accordance with our Privacy Policy.

Note: Deleting your account does not automatically cancel your App Store subscription. Please cancel your subscription separately before deleting (see Subscription section below).

Coach Adapt Pro unlocks the full coaching experience:

• Unlimited AI coaching messages
• Full access to all goal tracks and programs
• Advanced progress analytics and insights
• Personalised weekly coaching plans
• Priority access to new features

Pro is available as a monthly subscription ($9.99/month) or an annual subscription ($59.99/year).

Your Pro features activate immediately after purchase.

Coach Adapt subscriptions are managed entirely through Apple. To cancel:

You must cancel at least 24 hours before your next renewal date to avoid being charged for the next period. After cancellation, you'll retain Pro access until the end of your current billing period.

We do not issue refunds for partially unused subscription periods — please contact Apple Support for refund requests.

All purchases are processed by Apple and are subject to Apple's refund policy. Coach Adapt does not have the ability to issue refunds directly.

To request a refund from Apple:

• Visit reportaproblem.apple.com
• Sign in with the Apple ID used to purchase
• Find the Coach Adapt charge and tap Request a Refund

If Pro features aren't showing after a successful purchase, try these steps:

If the issue persists after these steps, email [email protected] with your Apple order number and we'll sort it out.

Coach Adapt uses advanced large language model AI to have natural, supportive coaching conversations with you. Your coach:

• Remembers your goals, preferences, and history within your account
• Asks thoughtful questions to understand your situation
• Provides evidence-based wellness guidance and habit suggestions
• Adapts its tone and approach based on how you like to be coached
• Tracks your progress and celebrates your wins

The more you use it, the better it understands you.

No. Coach Adapt is a wellness and habit-coaching tool — it is not a medical service, and the AI is not a licensed healthcare provider.

Coach Adapt is designed to help with lifestyle goals like exercise, nutrition, stress management, and habit building. It is not intended to diagnose, treat, or manage medical conditions, mental health disorders, or emergencies.

If you are experiencing a health crisis or need professional mental health support, please contact a qualified healthcare provider or emergency services.

Free accounts include a limited number of AI coaching messages per month. The exact limit is shown in the app under Profile → Usage.

Once you've reached your monthly limit, you'll be prompted to upgrade to Coach Adapt Pro for unlimited conversations. Your limit resets at the start of each calendar month.

Conversation history export is on our roadmap. Currently, your coaching conversations are stored securely in your account and accessible within the app.

If you need a copy of your data for any reason (including account deletion), email [email protected] and we'll provide your data in a readable format within 30 days.

We collect only what's needed to provide the coaching experience:

• Account info: email address, name, profile photo (optional)
• Coaching conversations: the messages you exchange with your AI coach
• Health and wellness data: goals, habits, and progress you share voluntarily
• Usage data: basic analytics to improve the app (crash reports, feature usage)

We never sell your personal data. For full details, see our Privacy Policy.

Yes. Your coaching conversations are treated as sensitive personal data and are protected with:

• Encryption in transit (TLS/HTTPS) and at rest
• Access controls — only you can view your conversations
• Secure cloud storage with industry-standard providers

We will never share your coaching conversations with third parties except where required by law.

You can request full data deletion at any time by:

• Using Profile → Settings → Delete Account in the app, or
• Emailing [email protected] with subject "Data Deletion Request"

We will delete your personal data within 30 days of the request, in accordance with applicable privacy laws.

If none of these help, email us at [email protected] with your device model and iOS version.

Still locked out? Email [email protected] and we'll help you regain access.

Your photo saves locally to your device immediately. It also syncs to the cloud when a connection is available — you may see it appear briefly after relaunching the app on a good connection.

If your photo isn't persisting at all:

• Make sure you've granted Coach Adapt permission to access your Photos in Settings → Coach Adapt → Photos.
• Try taking a new photo directly within the app using the camera option.
• Ensure you have a stable internet connection when setting the photo for the first time.

If the problem continues, contact us at [email protected].

If you still don't receive it after 10 minutes, email us at [email protected] from the address you registered with.

We love hearing from users — your feedback shapes the app.

• Bug reports: Email [email protected] with a description of what happened, the steps to reproduce it, and your device/iOS version.
• Feature requests: Same email — just describe what you'd love to see and why it would help your coaching experience.

We read every message, even if we can't always reply individually.